December 2002
Intermediate to advanced
848 pages
20h 22m
English
Content preview from The Six Sigma Handbook, Revised and Expanded, 2nd Edition
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11.2. ESTABLISHING THE PROCESS BASELINE
The process baseline is best described as "what were things like before the project?" There are several reasons for obtaining this information:
Figure 11.17. Boxplots of salary by job category.
To determine if the project should be pursued. Although the project charter provides a business case for the project, it sometimes happens that additional, detailed information fails to support it. It may be that the situation isn't as bad as people think, or the project may be addressing an unimportant aspect of the problem.
To orient the project team. The process baseline helps the team identify CTQs and other ...
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