11.1. KNOWLEDGE DISCOVERY TOOLS
Getting the correct answer begins with asking the right question. The tools and techniques described in this section help the Six Sigma team learn which questions to ask. These simple tools are properly classified as data presentation tools. Many are graphically based, creating easy to understand pictures from the numbers and categories in the data. Others summarize the data, reducing incomprehensible data in massive tables to a few succinct numbers that convey essential information.
In addition to these traditional tools of the trade, the reader should determine if they have access to on-line analytic processing (OLAP) tools. OLAP is discussed briefly in Chapter 2. Contact your organization's Information Systems ...
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