December 2002
Intermediate to advanced
848 pages
20h 22m
English
Content preview from The Six Sigma Handbook, Revised and Expanded, 2nd Edition
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5.3. WORK GROUPS
Work groups focus on improvement within a particular work area. The work area is usually contained within a single department or unit. The process owner is usually the department manager. Team members are usually at the same level within the organization's hierarchy and they usually report to one boss.
Work group members are trained in the use of quality control techniques and supported by management. The idea is that all workers have an important contribution to make to the quality effort and the work group is one mechanism for allowing them the opportunity to make their contribution.
5.3.1. Quality circles
An example of a work group is the quality circle. Quality circles originated in Japan and Japanese companies continue ...
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