The Six Sigma Project Planner

Chapter 7A Tutorial on Project Selection and Management

The best Six Sigma projects begin not inside the business but outside it, focused on answering the question: How can we make the customer more competitive? What is critical to the customer’s success? Learning the answer to that question and learning how to provide the solution is the only focus we need.

—Jack Welch, CEO, General Electric

I made a number of assumptions in writing The Six Sigma Project Planner. One assumption was that the user of the Planner was a Black Belt or Green Belt who had received training in the tools and techniques of Six Sigma, including project management training. Another assumption was that the reader was provided with a candidate project by the organization’s ...