CHAPTER 13Measuring Current Performance (Roadmap Step 3)
The focus of this chapter is measurement. We will spend most of the time reviewing the “nuts and bolts” of understanding and carrying out good measures, but the underlying objective is for you to acquire good data that you can use to plan and track your Six Sigma improvement efforts. Unfortunately, you cannot do that well unless you begin with some solid measures.
Depending on your purpose, measures can be easy or a major effort. For example, gathering data on specific problems can be fairly quick: If the data are already available, the gathering may take as little as a few hours. On the other hand, getting enough data to comparatively measure core business processes can take weeks or even ...
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