images

CHAPTER TWO

What Makes Work Groups Effective?

Because you are called on to help groups become more effective, it is important to have a model of group effectiveness as part of your approach. To be useful, the model needs to tell you what an effective group looks like. In this chapter, I describe a group effectiveness model and how to use it. We begin by defining what makes a work group; identifying criteria for assessing a group's effectiveness; and then discussing how a group's process, structure, and organizational context contribute to effectiveness. The chapter concludes with discussion of the potential and the limits of facilitation in creating ...

Get The Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Managers, Trainers, and Coaches, 2nd Edition now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.