CHAPTER TWO
What Makes Work Groups Effective?
Because you are called on to help groups become more effective, it is important to have a model of group effectiveness as part of your approach. To be useful, the model needs to tell you what an effective group looks like. In this chapter, I describe a group effectiveness model and how to use it. We begin by defining what makes a work group; identifying criteria for assessing a group's effectiveness; and then discussing how a group's process, structure, and organizational context contribute to effectiveness. The chapter concludes with discussion of the potential and the limits of facilitation in creating ...
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