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CHAPTER TEN

Using the Skilled Facilitator Approach with Other Processes

In this chapter, I describe how you can use the Skilled Facilitator approach with a variety of other processes, such as strategic planning, process improvement, or conflict resolution. I begin by explaining how these processes can increase group effectiveness and how groups sometimes use the processes in a way that does not produce the most value. Next, I explain the general interventions I make in groups to help them get more value from the various processes. For the remainder of the chapter, I describe how you can use the Skilled Facilitator approach with a common process, ...

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