Dealing with Emotions
In this chapter, I explain how to deal with emotions arising in groups, mostly difficult emotions. I begin by describing how people generate emotions and how they express them. Next, we consider how emotional discussion in groups can trigger your emotions and affect your ability to facilitate, as well as how you can intervene to help people express their emotions effectively. The chapter ends with description of how you can respond when group members get angry at you and how you can use this as an opportunity for learning—for the group and you.
Part of facilitating includes helping the group address difficult, ...