November 2016
Intermediate to advanced
408 pages
11h 47m
English
Content preview from The Skilled Facilitator, 3rd Edition
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Chapter EightHow to Diagnose Groups
In this chapter, we explore in detail how to diagnose groups. I explain how to use the first three steps of the mutual learning cycle: (1) observe behavior; (2) make meaning; and (3) choose whether, why, and how to intervene. Throughout the chapter, I describe the challenges you will likely face when you diagnose and how to overcome them.
Step 1: Observe Behavior
Diagnosing group behavior begins with direct observation. This seems obvious, but it has significant implications. For group members to understand the reasons for your diagnosis and intervention, you need to base your actions on the raw materials ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.