Chapter EightHow to Diagnose Groups
In this chapter, we explore in detail how to diagnose groups. I explain how to use the first three steps of the mutual learning cycle: (1) observe behavior; (2) make meaning; and (3) choose whether, why, and how to intervene. Throughout the chapter, I describe the challenges you will likely face when you diagnose and how to overcome them.
Step 1: Observe Behavior
Diagnosing group behavior begins with direct observation. This seems obvious, but it has significant implications. For group members to understand the reasons for your diagnosis and intervention, you need to base your actions on the raw materials ...
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