Chapter NineHow to Intervene with Groups
In the previous chapter, we explored how to diagnose groups using the mutual learning cycle and various models. In this chapter, I describe how to use the mutual learning cycle and various models to intervene once you've decided to do so. I describe each step of an intervention and explain what to say, how to say it, who to say it to, when to say it, and when not to say it. At the end of the chapter, I describe how to carefully choose your words when intervening.
Key Elements of the Intervention Steps
The mutual learning cycle intervention steps have several key design elements. By understanding these ...
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