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The Smart Solution Book by Mr. David Cotton

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Tool 16

Appreciative inquiry

What the tool is

Appreciative inquiry (AI) is designed to orchestrate organisational change. It is based on the notion that an organisation is a socially constructed phenomenon, not a reality. If we can accept that this is so, then changes to an organisation are limited only by our imagination. In essence, we created the organisation based on what we dreamed it might look like and so can change it by that same creative process.

Its originator, David Cooperrider of Case Western Reserve University, believes that traditional problem solving focuses on fixing what is, rather than imagining what could be. There is no single way to do AI, because Cooperrider was keen that, rather than using one fixed method, those using ...

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