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The Smart Solution Book by Mr. David Cotton

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Tool 51

Swim lane diagrams (rummler-brache diagrams)

What the tool is

Swim lane (aka swimlane) diagrams were created by Geary Rummler and Alan Brache to clarify interconnections between teams, departments and processes and, as a result, to determine the efficiency of the processes. The diagrams are called swim lanes because of the horizontal rows used, which look like the lane markers in a swimming pool. Sometimes, they are referred to as cross-functional flowcharts.

When to use it

  • Use it to test the efficiency of a process that involves a number of participants in different functional areas.

What you will need

  • Pen and paper.

How to use it

  1. Select the business process to be analysed.
  2. State the specific process that you are working ...

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