Tool 51
Swim lane diagrams (rummler-brache diagrams)
What the tool is
Swim lane (aka swimlane) diagrams were created by Geary Rummler and Alan Brache to clarify interconnections between teams, departments and processes and, as a result, to determine the efficiency of the processes. The diagrams are called swim lanes because of the horizontal rows used, which look like the lane markers in a swimming pool. Sometimes, they are referred to as cross-functional flowcharts.
When to use it
- Use it to test the efficiency of a process that involves a number of participants in different functional areas.
What you will need
- Pen and paper.
How to use it
- Select the business process to be analysed.
- State the specific process that you are working ...
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