The Smart Solution Book

Tool 66

There are no rules

What the tool is

This is a structured way of revisiting long-standing rules and procedures to gain fresh insight and dispense with the idea that we retain processes simply because ‘we’ve always done it that way’.

When to use it

• When bureaucracy seems to be overshadowing common sense.
• When ’the way we do things here’ has not been re-evaluated for a long time.
• When the organisation is in danger of becoming a tick-box culture, driven by process instead of using minimal processes to avoid chaos and using the processes as a stepping stone to higher performance.

What you will need

• Paper and pens.

How to use it

1. Small groups are each allocated a process, procedure or a set of house rules.
2. They must decide on its ...