Introduction

I rather like solving problems. The most brilliant boss I ever had schooled me in this early in my career. ‘I don’t pay you to bring me problems,’ he said, ‘I pay you to find solutions. Come back when you have.’ For a young professional, this was a great message. Most of my subsequent bosses responded far better to a request to choose the best solution than to solve a problem.

The Smart Solution Book is a collection of tools, techniques, ideas and ways of thinking about problem solving and decision making that synthesises ideas from a variety of sources – from traditional problem solving, through creativity to mass-scale collaborative approaches.

Many of the techniques outlined in the book can be scaled up or down in terms of the ...

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