When you want to remove someone’s concerns about what you’re planning to do

I was held up at airport security last week, by one of the sweetest things I’ve ever seen.

A small girl in front of me – I guess she was four or five – was devastated that someone wanted to take her Disney Princess Bag from her. She was distraught: tears, screaming . . . the works.

Her parents reassured her that the bag was just being x-rayed and she’d get it back immediately. But she wasn’t buying that. Life had lost all meaning if someone took her bag from her.

After a couple of minutes (I’m sure it felt longer to them), Modern Parenting was replaced by Victorian Parenting, and her Dad snatched the bag and whisked it through security. The girl got the bag back 10 seconds ...

Get The Snowball Effect: Communication Techniques to Make You Unstoppable now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.