When you want to get good outcomes from challenging conversations

When you’re in an argument, have you ever noticed how the conversation can go round in circles?

A: You shouldn’t have done X.
B: Well I did.
A: Yes, but you shouldn’t.
B: Yes, but I did. And you shouldn’t have done Y.
A: Yes, but I did.

Sound familiar?

What’s happening here is that you’re both trying to prove the other person’s more “wrong”. But, persuading someone they’re wrong is never a good way to win an argument. They’ll either defend themselves, or explain why you’re “more wrong”. No, proving they’re “wrong” won’t work. It’s more important to find a solution, than it is to be right.

The key to a successful outcome is to be able to see things from their point of view as well as your ...

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