INTRODUCTION
We’ve all had those days when we leave work thinking “if people would just DO THEIR JOBS this project would be fine.” (Every day was one of those when I was a new project manager, in fact.) Of course, if it were that easy, no one would need project managers. Projects run on people, and that’s where most of the work of project management lies.
In 1995, Daniel Goleman wrote a book on emotional intelligence. It was the seminal work on the subject—part behavioral psychology, part neurology—and has been used in many different fields by many different kinds of practitioners. The book itself was a definition of the term “emotional intelligence,” ...
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