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The Software Deployment Mystery - Solved! A Customer Guide by Charles P. Brown, Fernando Zuliani, Reid Byers, Calvin Lawrence, Mike Ransom, Carolyn Hungate, David Backman, Sandor Hasznos, Jeremy Gibson, Bill Bierds

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2.3. IBM Software Sales Team

The IBM Software Sales Team consists of the following members:

  • Sales (non-technical):

    - Software Account Manager: Cross-brand strategy and sales
    - Software Sales Specialist (SSS): Single brand sales and tactical sales support
  • Technical Sales Support (technical):

    - Software Deployment Architect: Cross-brand strategy and deployment
    - Software Architect: Cross-brand strategy, sales, and deployment
    - Software Technical Sales Specialist (ITS): Single brand sales and tactical support

2.3.1. IBM Software Account Manager

SAMs formulate strategies that link IBM Software with your business strategies. The SAM should work closely with you to:

  • Understand your business needs and propose IBM solutions to meet those needs

  • Manage customer ...

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