Chapter ThreeCUT COSTS

A kaizen approach to cost controlis a state of mind, one that engagesemployees to constantly pare awayany process that does not contributeto quality or service.

Kaizen is a small but powerful tool for controlling and reducing costs. Unlike other approaches to cutting expenses, kaizen does not compromise the quality of the product or service. Kaizen does not undercut the well-being of employees. It does not cover up for corporate inefficiency by raising costs to the consumer. Kaizen is not a one-time maneuver made out of desperation.

In kaizen organizations, every employee is expected to remain constantly alert for wasted resources. When employees find a process that does not increase the value or quality of the experience, ...

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