CHAPTER 6
Closing and Forecasting
* * *
In Rethinking Retention in Good Times and Bad I referenced my best boss ever, a southern gentleman named Bob Bowen.1 To this day when faced with tough issues in my life I hear a voice in my head that says “What would Bowen do?” Bob influenced me so strongly because his commitments and actions toward building trust never wavered, through every interaction both personally and professionally during our time together. On top of that, he was and remains the most emotionally intelligent person I’ve ever known.
After we had worked together for about six months, Bob invited me to his office. Sitting behind a closed door, he said this to me:
“Finney, I want us to work together for a long time so I’m going ...
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