CHAPTER 8
Experienced Managers Tell Their Tales
* * *
Every stay interview is different, just as is every stay interviewer, so I’m turning this chapter over to our experienced client managers to give you a broader perspective on the process. I’ve asked them to give you the inside scoop of precisely what happens when they ask, listen, take notes, and build stay plans, so you’ll know what to expect yourself.
The responses reveal two trends that don’t surprise me. While respondents represent different industries and different cultures, stay interviews prove to raise engagement and retention levels in all corners. In addition, the employees talk mostly about their jobs: the parts they like and don’t like and the processes that drive their everyday ...
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