Training, systems and technology connect knowledge and responsibility on the KRC model (see page 93). Combine these three areas to enable automation and delegation, allowing someone else to take responsibility, as shown in figure 8.1, overleaf. Remember, the goal is to help you to spend more time in your Genius and Excellence zones. In order to get to the heart of your Genius Zone, we need to incorporate knowledge, responsibility and control.
Training your people is essential for the Stop Doing List system to work. So often business owners think that training is all about sending somebody on a course or simply quickly showing them what needs to be done — once. The reality is that training is a continuous process for business owners. If you're not committed to training your people, both initially and on an ongoing basis, you can't expect them to perform tasks at the level you expect.
When moving an item off your Stop Doing List it is essential to be clear on:
what the outcome of the task is
the specific result you're looking for
how the task fits into the big picture of your business.
Document the process in as much detail as possible, so someone with no knowledge about the task can follow the steps and perform the task. The best way to document a process is to actually perform ...
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