Chapter 20
Final Thoughts: An Executive Challenge
A. CHAPTER OBJECTIVE
The objective of this chapter is to conclude the book with a challenge to the executive suite. Strategic CIOs are now part of the executive team that drives business outcomes to improve customer value, increase revenue, and enhance shareholder wealth. Managing in the twenty-first century requires new thinking. The pace of change is so fast today that management delegates decision making throughout the organization, even those closest to the customer. Unfortunately, personnel don’t have all the facts and, as a result, make decisions that create tremendous risks for the company (e.g., JP Morgan’s London Whale scandal). The result is that decisions not made with all the correct ...
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