A CLOSING LINE FROM Huckleberry Finn often came to mind as I worked on this manuscript: “If I’d a knowed what a trouble it was to make a book I wouldn’t a tackled it.” Looking back on the process from this side of the finish line, I’m more impressed by the communal aspect of the project, and the good people it has brought my way.
I am grateful for financial support from the Division of Research at Harvard Business School, and for permission from Harvard Business Review to use parts of an article I had previously published there. I am grateful, too, for the opportunity to work with Lynda Applegate, Jackie Baugher, and Kathleen Mara in Executive Education; Cathyjean Gustafson in Morgan Hall; Imelda Dundas in Faculty Development; ...
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