Index
A
Administrative and management techniques
business decision against potential risks, 126–129
checklists, protocols, and procedure, 124–126
competition and cooperation, 129–132
problem identification, 134–137
return phone calls promptly
advantages, 118
independent research, 117
nonresponsiveness, 118
voice mail message, 119
B
Business brand
product quality, word-of-mouth marketing (see Word-of-mouth marketing)
tagline
buying/business decisions, 13
expert witness conference, 12
marketplace, 13
memorable taglines, ...
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