CHAPTER 8
BUILDING SKILL

IT'S NOT UNUSUAL FOR ACADEMICS to collaborate on research.

But a paper published in 2009 entitled “Conditions for Expertise” paired a truly odd couple.1 One author was Daniel Kahneman, probably the world's preeminent psychologist, who developed what is known as the heuristics and biases approach to understanding decision making, research that shows that people generally make decisions quickly and intuitively, leading to predictable mistakes. Those who accept this idea regard experts with skepticism, and they focus on the flaws in intuitive judgment. Kahneman's best-selling book Thinking, Fast and Slow describes the work that supports this point of view.2

The other author was Gary Klein, a psychologist known for his study ...

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