Introduction

As you move through this text, we'll tell you more about our story, but let me give you some insights on how we started. I was the new director of education in a medium-sized hospital system. Leadership development had been identified as a major initiative at a strategic planning meeting held before I came on board. I was now tasked with addressing the issue. What approach would I use to construct a leadership development program to meet the diverse needs of this new, and for me, unknown organization?

I first familiarized myself with the management team. Some had been on board for several years; most had been in the organization fewer than two years. Based on cursory interviews and observations, it appeared that their skill sets ...

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