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DRIVE CUSTOMER SATISFACTION—THROUGH EXCELLENT SERVICE
BENEFITING FROM EXCELLENT SERVICE
What do companies such as Amazon, Chick-fil-A, Apple, Marriott, Starbucks, and American Express have in common? They are all known for excellent customer service. Customers tend to be loyal to businesses that have great customer service, and many are willing to provide referrals to their friends, family, and colleagues. Consumers will blindly purchase from ...
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