CHAPTER 12

Entropy Busters® Phase III—People Matters

Team Building, Empowerment, Establishing Community, and Having Fun

Note: Entropy Busters Phase III is part of the financial focal point. I’ve included the chapter here not to lose the cadence of this important discussion.

The three phases of entropy busters are layers built upon one another. At its core, Phase I gets the organization involved, cuts through unnecessary KPIs, and implements the principles for problem resolution. Phase I is like learning how to snorkel.

Phase II emphasizes implementing visual daily management, synchronized communication, and understanding team members’ strengths, weaknesses, and talents to get them into roles where they can succeed. Phase II is like learning how ...

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