Chapter 6Performance Measurement for All Employees
THERE IS NO SURER WAY TO ALIENATE TALENTED EMPLOYEES THAN TO MICROMANAGE them and hold them accountable for ludicrous performance metrics. Organizations take great care in recruiting, screening, and hiring the brightest employees and then measure their performance once a year via some totally subjective performance appraisal system that requires a lot of time to administer and gives almost everyone the same ratings. Everybody needs feedback, and regular feedback does more to improve and maintain good performance than just about anything else an organization can do. However, most organizations do not develop good performance measures ...
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