Chapter 19Developing Your Workforce: Measurement Makes a Difference

Jack J. Phillips, Ph.D., ChairmanROI Institute, Inc.Lisa Edwards, Senior Director for Talent ManagementCorbis


The 2008 global financial crisis forced many organizations to rethink the way they manage and develop talent. After organizations responded to the initial crisis by making significant cost and head count reductions, many talent management professionals scrambled to demonstrate the value of talent management related programs to the organization. More importantly, executives recognized the urgent need to quickly innovate after cutting costs in order to retain market share and speed ahead of the competition. The role of the talent management professional emerged ...

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