Chapter 21Coaching for Sustained, Desired Change: Building Relationships and Talent

Richard E. Boyatzis, Ph.D., Professor in the Department ofOrganizational Behavior, Psychology, and Cognitive ScienceMelvin L. Smith, Ph.D., Professor in the Department ofOrganizational BehaviorEllen Van Oosten, Department of Organizational BehaviorWeatherhead School of ManagementCase Western Reserve University

THE DRIVING CHALLENGE FOR ORGANIZATIONS CONTINUES TO BE TO ATTRACT, RETAIN, and motivate their key people. Surveys in the United States and Europe consistently illustrate that the primary reasons that people choose to join and stay in organizations is the degree to which they are stimulated and challenged (Boyatzis and Skelly 1995; McKinsey 1998). As a ...

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