Chapter 22Developing Leadership Competencies through 360-Degree Feedback and Coaching

John W. Fleenor, Research DirectorSylvester Taylor, Director, Assessments, Tools, and PublicationsCraig Chappelow, Global Portfolio Manager, AssessmentsCenter for Creative Leadership

AS TALENT MANAGEMENT HAS BECOME A CRITICAL CONCERN FOR ORGANIZATIONS, 360-degree feedback has gained increasing popularity and importance (Silzer and Church 2009). In order to develop an accurate analysis of leadership potential, the 360-degree process takes into account the collective judgments of multiple coworkers, including peers, and subordinates (Fleenor and Brutus 2001).

In addition to assessing potential, 360-degree feedback is useful for soliciting the input of employees ...

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