Chapter 39Collaboration: Getting the Most Out of Informal Connections

Robert J. Thomas, Executive Director Institute for High PerformanceYaarit Silverstone, Managing Director Talent & Organization PerformanceAccenture

COLLABORATION IS HUGELY VALUABLE BUT LARGELY INTANGIBLE. MOST MANAGERS TODAY understand the importance of collaboration to the success of their companies. In an era of globalization, proliferating technology, and the specialization of knowledge-based work, accomplishments of any substance require more than streamlined processes; they require people to work together in ways that aren’t fully captured on formal organizational charts or standardized processes and procedures. Important outcomes—revenues, patent approvals, cycle time ...

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