CHAPTER 6
Confronting Distrust
Mistrust doubles the cost of doing business.
—John O. Whitney
Distrust is a choice to not make yourself vulnerable to another person’s actions. It is the general assessment that something you value is not safe with this person in this situation or any other situation. When we distrust, we engage in strategies to protect ourselves, which inevitably impede everyone’s ability to get good work done. This is part of the cost of distrust in the workplace.
THE COST OF DISTRUST
Tony Simons, the Lewis G. Schaeneman Jr. Professor of Innovation and Dynamic Management at Cornell University’s School of Hotel Administration, researched the effect of trust on a company’s bottom line. One study Simons did found that of seventy-six ...
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