Chapter 3Set GoalsDefine the Direction

Seen and Heard

“Individually we're generally efficient and mostly organized, but as a team we're a mess—it's unclear what our goals are and what we are working toward.”

“I think roles and responsibilities aren't transparent to the people on my team. They are constantly wanting to be told exactly what to do, which makes me feel like I always have to figure it out for them before they actually can do things.”

Overview and Objectives

There are many wonderful resources on goal setting out there. This book will not introduce any more. I actually almost didn't include this chapter at all because there is already so much literature on the topic. However, when pen (or keyboard!) came to paper, I realized ...

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