CHAPTER 2Get Crystal Clear – Roles, Priorities, and Targets, Oh My!
I hope you are fired up and ready to go after reading the introduction to this book. But before we go all in on To‐Do lists and calendars, it's time to get clear on your overall charge in your role. In any position, it's important to articulate the actual outcomes that spell out success for that particular role. Because this text is focused on people in service‐oriented and often process‐oriented roles, outcomes can be more challenging to identify. But if you don't get clear up front, you don't have a way to see and track your results. This matters because, well, we all want to know we are meeting the expectations of our roles – and it is gratifying and empowering to feel ...
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