December 2010
Intermediate to advanced
108 pages
59m
English
Content preview from The Top 10 Distinctions Between Winners and WhinersBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 5. Winners listen twice as much as they talk. Whiners talk twice as much as they listen.
You may be surprised to discover that the greatest communication skill you can master has nothing to do with talking. The greatest communication skill you can master is listening.
By learning to be a committed listener you can develop deeper and more meaningful relationships. When you focus your attention on listening to understand rather than listening to respond, you learn more, connect better, and the conversation reaches a deeper level.
The tendency in our society is to interrupt people while they are talking. Someone says something that triggers a thought in our minds, and we feel a need to blurt that thought out. As soon as we think we know what they are saying, we interrupt to share our opinions or beliefs about the topic. Sadly, though, when we interrupt people like this, we usually miss what they are really trying to say.
Winners learn to listen and they continually work to master the skill. Whiners can't keep their mouths shut. They ramble on and on, oblivious to how many times they interrupt others. Pay attention during your next conversation. How often do you feel a need to cut short the speech of others? Do you interrupt people more than you sincerely listen to them?
If you reflect for a moment, you will find that when you speak with someone that you really admire—someone you truly respect—you tend to listen more than you talk. The lesson here is not that you shouldn't interrupt ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.