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The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization by Ernie Richardson, Tracey Richardson

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1

The Phone Call

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In March of 1988, when I (Tracey) was 19, I received a phone call that forever changed my life. The caller was a human resources manager at Toyota’s new Kentucky plant offering me a position as a production team member in the Plastics department. I wouldn’t trade that call for anything in the world. This was not only a highly sought-after job, but the beginning of a journey of discovery that was to shape my entire career as a worker, learner, manager, and teacher of others.

My quest to join Toyota had begun nearly two years earlier when my father learned that the company was building a plant in nearby Georgetown and suggested ...

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