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The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization by Ernie Richardson, Tracey Richardson

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Early Days at Toyota

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My first day at work at Toyota was August 1, 1988. I still remember it as if it were yesterday, and I often share my recollections of those memorable first moments when people in our sessions ask, “What was it like?”

In the weeks leading up to that day, I had occasionally seen people in the Lexington area wearing red “Team Toyota” T-shirts. I loved the idea that they were identified as “team” members and wondered if I too would be given one of those coveted T-shirts on day one.

It turned out that I was, and I wore it with pride. Toyota made us feel very special on that first day, and that feeling has never gone away for ...

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