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The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization by Ernie Richardson, Tracey Richardson

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4

Discipline and Accountability: The Key to Continuous Improvement Thinking

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As I began to develop in my role of helping other companies improve, I was faced with a major challenge: How could I teach the thinking behind the methods that were so successfully implemented at Toyota? I knew that the wisdom that our trainers had so carefully passed on to us was essential to the results that we were all able to create there. Over time, this way of thinking and acting had become more intrinsic to us all, transforming at a very fundamental level how we did our work and how we interacted with others at all levels in the organization.

However, by the time ...

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