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The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization by Ernie Richardson, Tracey Richardson

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11

Management That Puts People First

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One morning, I (Ernie) got a call from our maintenance department alerting me of an equipment problem. At the time, I had recently been promoted to production manager in TMMK’s Powertrain area, which is located about a mile away from the regular plant.

It was not uncommon for us to have downtime, and we would follow the principle of jidoka and fix problems on the spot. Since I had a 20-minute transportation buffer before I affected the assembly plant, being down for a minute or two wasn’t an issue.

This time, 10 or 15 minutes went by. Then the maintenance guy came up to me and said, “Hey, Ernie. This is pretty ...

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