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The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization by Ernie Richardson, Tracey Richardson

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13

Reflections

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A few hours before Hurricane Matthew hit the U.S. coast, Tracey and I (Ernie) were driving home to Ormond Beach, Florida, on Interstate 75. As we stared at the solid white line of opposing headlamps, it felt very unsettling to be one of very few cars heading south, right into the hurricane.

The people in those cars must have wondered what we were thinking. Our biggest concern was for Tracey’s parents, who had been forced to evacuate their home and were staying at our place. We also have neighbors on both sides that didn’t have family close by to support them. We also felt we needed to protect our home. All in all, we were thinking ...

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