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The Toyota Way by Jeffrey Liker

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Chapter 21Using the Toyota Way to Transform Technical and Service Organizations

Applying the Toyota Production System outside the shop floor can be done, but this takes some creativity. Certainly, the basic principles can be applied to administrative processes. We sent some associates from our kaizen promotion office to dealers to help them. They have been able to reduce the time it takes to inspect the vehicle and do routine repairs, like changing parts or changing oil, in some cases from 60 minutes to 10 minutes. This is very good for us and makes our customers very happy. There are many more opportunities that we need to work on using our creativity.

—Fujio Cho, president of Toyota Motor Corporation

 

Manufacturing companies throughout the ...

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