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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations by Karyn Ross, Jeffrey Liker

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Chapter 8

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Microlevel People Principles: Develop People to Become Masters of Their Craft

They’re (traveling teachers) useless sir. They teach us facts, not understanding. It’s like teaching people about forests by showing them a saw. I want a proper school, sir, to teach reading and writing, and most of all thinking, sir, so people can find what they’re good at, because someone doing what they really like is always an asset to any country, and too often people never find out until it’s too late.

—Tiffany Aching (town witch) pleading the case for a new school to the Duke, in Terry Pratchett, I Shall Wear Midnight

DEVELOPING PEOPLE AS AN ORGANIZING ...

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