The Toyota Way, Second Edition: 14 Management Principles from the World's Greatest Manufacturer, 2nd Edition

Book description

The bestselling guide to Toyota’s legendary philosophy and production system—updated with important new frameworks for driving innovation and quality in your business

One of the most impactful business guides published in the 21st Century, The Toyota Way played an outsized role in launching the continuous-improvement movement that continues unabated today.

Multiple Shingo Award–winning management and operations expert Jeffrey K. Liker provides a deep dive into Toyota’s world-changing processes, showing how you can learn from it to develop your own improvement program that fits your conditions. Thanks in large part to this book, managers across the globe are creating workforces and systems that produce the highest-quality products and services, establish and retain customer loyalty, and drive business profitability and sustainability. Now, Liker has thoroughly updated his classic guide to include:

  • Completely revised data and updated information about Toyota’s approach to competitiveness in the new world of mobility and smart technology
  • Illustrative examples from manufacturing and service organizations that have learned and improved from the Toyota Way
  • A fresh approach to leadership models
  • The brain science and skills for learning to think scientifically
  • How Toyota applies Hoshin Kanri, a planning process that aligns objectives at all levels and marries them to business strategy

Organized into thematic sections covering the various aspects of the Toyota Way—including Philosophy, Processes, People, and Problem Solving—this unparalleled guide details the 14 key principles for building the foundation of a powerful improvement system and managing it for ultimate competitive advantage.

With The Toyota Way, you have an inspiration and a model of how to set a direction, continuously improve and learn at all levels, continually "flow" value to satisfy customers, improve your leadership, and get quality right the first time.


Table of contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Contents
  6. Foreword (to the First Edition) by Gary Convis
  7. Acknowledgments
  8. Preface: The Wonderful Wacky World of Lean
  9. Introduction The Toyota Way: Using Operational Excellence as a Strategic Weapon
  10. A Storied History: How Toyota Became the World’s Best Manufacturer
  11. Part One Philosophy: Long-Term Systems Thinking
    1. Principle 1 Base Your Management Decisions on Long-Term Systems Thinking, Even at the Expense of Short-Term Financial Goals
  12. Part Two Process: STRUGGLE TO FLOW VALUE TO EACH CUSTOMER
    1. Principle 2 Connect People and Processes Through Continuous Process Flow to Bring Problems to the Surface
    2. Principle 3 Use “Pull” Systems to Avoid Overproduction
    3. Principle 4 Level Out the Workload, Like the Tortoise, Not the Hare (Heijunka)
    4. Principle 5 Work to Establish Standardized Processes as the Foundation for Continuous Improvement
    5. Principle 6 Build a Culture of Stopping to Identify Out-of-Standard Conditions and Build in Quality
    6. Principle 7 Use Visual Control to Support People in Decision-Making and Problem Solving
    7. Principle 8 Adopt and Adapt Technology That Supports Your People and Processes
  13. Part Three People: Respect, Challenge, and Grow your People and Partners Toward a Vision of Excellence
    1. Principle 9 Grow Leaders Who Thoroughly Understand the Work, Live the Philosophy, and Teach It to Others
    2. Principle 10 Develop Exceptional People and Teams Who Follow Your Company’s Philosophy
    3. Principle 11 Respect Your Value Chain Partners by Challenging Them and Helping Them Improve
  14. Part Four Problem Solving: Think and Act Scientifically to Improve Toward a Desired Future
    1. Principle 12 Observe Deeply and Learn Iteratively (PDCA) to Meet Each Challenge
    2. Principle 13 Focus the Improvement Energy of Your People Through Aligned Goals at All Levels
    3. Principle 14 Learn Your Way to the Future Through Bold Strategy Some Large Leaps, and Many Small Steps
  15. Part Five Conclusion: Be Thoughtful and Evolve your Enterprise
    1. Grow Your Own Lean Learning Enterprise—Getting Ideas and Inspiration from the Toyota Way
    2. Appendix An Executive Summary and Assessment of the 14 Principles
    3. Glossary
    4. For Further Reading
  16. Index

Product information

  • Title: The Toyota Way, Second Edition: 14 Management Principles from the World's Greatest Manufacturer, 2nd Edition
  • Author(s): Jeffrey K. Liker
  • Release date: October 2020
  • Publisher(s): McGraw-Hill
  • ISBN: 9781260468526