CHAPTER SEVEN

DEVELOPING AND MANAGING

Successful leaders are effective in developing people and managing their performance. Some of the activities in this chapter address critical competencies for developing employees, such as delegating, coaching, and mentoring. Other activities are designed to help leaders set clear expectations for their employees, provide appropriate feedback, and identify ways to hold them accountable.

Applying Your Coaching Skills

Competency: Coaching

Description: This activity introduces participants to a structured performance improvement coaching session with an employee.

Goals:

  • Identify the steps used to plan for a performance improvement coaching session.
  • Apply a coaching plan to participants’ own work situations. ...

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