This chapter primarily focuses on developing the characteristics and competencies that increase the leader’s effectiveness. The activities center on fostering relationships, exercising good judgment, maintaining a clear focus, making decisions, and solving problems. They also address developing intangible qualities, such as by becoming more resilient and confident.

Bouncing Back

Competency: Resilience

Description: This visualization exercise is designed to help participants use a stress-management technique to become more resilient when faced with the pressures they encounter in both their personal and professional lives.


  • Use a relaxation technique to manage stress.
  • Identify the importance ...

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