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The Trainer's Handbook by Karen Lawson

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Chapter 13Training Across Cultures

Globalization of Businesses and People

No matter where we live, we are all citizens in a global world living global lives. As businesses continue to expand beyond their home cities and countries, there will be increased interactions among people who are culturally different. This is true even within businesses that have not developed an international presence. The workplace is becoming more diverse with our clients, colleagues, and business associates, and, of course, the people in our training sessions representing a variety of countries and cultures.

Cultural awareness and adaptation are critical in today's global environment. To be an effective trainer, you will need to learn about cultural differences and be able to adapt accordingly.

Culture and Cultural Dimensions

We are familiar with the word culture, but what does it mean within the context of workplace learning and development? Simply put, culture is based on common experiences, norms, values, attitudes, and behaviors. Sometimes these qualifiers are obvious like language, customs, and dress, but more often than not, they ...

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