Chapter Four

The Impact Measurement Framework®

Now let us move into solutions.

After dozens of interviews with learning and development managers and a review of many different approaches to measurement, I cataloged hundreds of measures and techniques. Many of these were widely “outside” of the Kirkpatrick model. To make these findings easy to understand and use, we developed a more modern and complete model for training measurement we call the Impact Measurement Framework®.

The goal of this framework is to give training managers and executives a complete and updated model from which to build their measurement programs. It is not a recipe, but rather a series of well-researched measures and approaches you can immediately use. No organization will ...

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